Returns & Exchanges

You have the right to withdraw from this contract without giving reasons within 14 days.

The withdrawal period is 14 days from the day on you or a third party designated by you – who is not the forwarder – has taken the last goods in possession. 

To exercise your Right of Withdrawal, you have to inform us by means of a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to withdraw from this contract. For this purpose, you can use the attached Right of Withdrawal form, but this is not obligatory.

To observe the withdrawal period, it is sufficient to send the information about the exercise of your Right of Withdrawal before the expiry of the withdrawal period.

Effect of the Withdrawal

If you withdraw from this contract, we have to pay back all payments which we have received from you, including the delivery costs (with the exception of additional costs which result from another way of delivery than the most well-priced standard delivery offered by us) immediately and latest within 14 days from the day on we have received the message about your withdrawal from the contract. For the refund we will use the same payment method which you have used for the original transaction, unless a different agreement has explicitly been made; in no case you will be charged for costs arising from the refund. We can refuse the refund until we have received the goods or until you have provided the evidence that the goods have been sent back, depending on which case happens at the earlier point in time.

You shall send or give back the goods immediately and, in any case, latest within 14 days from the day on you have informed us about your withdrawal from the contract. The time period is complied with when you send the goods before the expiry of the 14-days period. You shall bear the immediate costs of the return. You shall only compensate the loss of value of the goods if this loss of value is traced back on handling the goods in a way which is not intended for the test of its quality, characteristics and functions.

Sample of a Right of Withdrawal Form

(If you want to withdraw from the contract, fill in the form and send it back.)

– to SQOOM Global AB –  Åkersbärsvägen 14 – S-611 38 Nyköping – Sweden, e-mail

– Herewith I/ we (*) withdraw from the contract concluded with (*) about the purchase of the following goods (*)/ the provision of the following services (*)

– Ordered on (*)/ received on (*)

– Name of the user(s)

– Address of the user(s)

– Signature of the user(s) (only for messages on paper)

– Date


(*) Delete as applicable